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Deciding who needs to follow up

The animation explains the architecture; no live actions are executed.

The email example in the article shows only part of this route.

Whose turn is it?
  • The question behind the inbox

I look for conversations that may need a follow-up.

Mail & thread
  • Request, reply and commitment

Incoming and sent messages show who asks for what and when.

Calendar
  • What depends on it?

A related appointment can provide a reason to follow up sooner.

Tasks & context
  • Commitment, task or correction

A completed task or changed appointment can remove an earlier follow-up need.

Meaning + coverage
  • Assess, do not just count

The content and any later confirmation determine the assessment.

My next move
  • Probably needs action

A request to me or my own commitment appears open. The source needs to be shown.

With someone else
  • Check for a response

I asked someone else to respond. Later messages need checking first.

Complete
  • Resolution, no open request

The retrieved exchange supports that the matter is complete.

Still uncertain
  • Find the missing evidence

Part of the exchange is missing, so I cannot yet establish who should reply.

Priority + proposal
  • Reason, source and next step

A deadline or dependency can determine priority. The result is a proposal.

Connections

How to read this

  1. I look for conversations that may need a follow-up.
  2. Incoming and sent messages show who asks for what and when. A related appointment can provide a reason to follow up sooner. A completed task or changed appointment can remove an earlier follow-up need.
  3. The content and any later confirmation determine the assessment.
  4. A request to me or my own commitment appears open. The source needs to be shown. I asked someone else to respond. Later messages need checking first. The retrieved exchange supports that the matter is complete. Part of the exchange is missing, so I cannot yet establish who should reply.
  5. A deadline or dependency can determine priority. The result is a proposal.
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